Metrics that Measure Up

Revenue Operations Outsourcing Strategy - with Cliff Simon, CRO Carabiner Group

November 15, 2022 Ray Rike
Metrics that Measure Up
Revenue Operations Outsourcing Strategy - with Cliff Simon, CRO Carabiner Group
Show Notes

Revenue Operations - the buzz has continued in 2022 but how to introduce and then maximize the return on investment is still a work in process.

Cliff Simon, the Chief Revenue Officer at Carabiner Group, an early leader in Revenue Operations stopped by to share his insights into how to maximize the return on RevOps.

First, we discussed if Revenue Operations is viewed and delivering as a Strategic function or being relegated to tactical activities such as data management, revenue technology administration, integration, and report development. Cliff shared that Revenue Operations MUST be a strategic, data-driven organization that surfaces and highlights opportunities for increased revenue growth in partnership with the C-Suite.

One large risk, despite the best intentions, RevOps often gets so overwhelmed with daily, reactive activities that they forget to take the time to step back and take a more holistic, strategic approach to the insights they are gaining from the data, metrics and process improvement opportunities they see every day. One reality is that RevOps as a profession has grown so quickly, as highlighted by the increase from 5,600 to 17,000 RevOps titles on LinkedIn today, and the 30K+ open positions being promoted online today. This increase in demand for RevOps professionals has led to the current lack of experienced Revenue Operations leaders who understand the strategic impact of Revenue Operations.

How is a strategic Revenue Operations function be measured to show the return on investment? Though it is hard to benchmark the impact RevOps has on financial performance metrics, RevOps should be responsible to surface the insights, metrics, and benchmarks for internal revenue performance metrics to the executive team, including highlighting the opportunities for increasing revenue growth and revenue efficiency. One recent research program highlighted that companies with a centralized Revenue Operations function grow 30% faster than those without the function.

Today's reality is that the majority of Revenue Operations departments are still primarily focused on tactical activities, and only at $50M ARR and above do companies have the resources and capacity to have a Revenue Operations leader is truly strategic. However, companies should invest early in a RevOps function, and that includes having Sales Ops and Marketing Ops as roles that report into a broader Revenue Operations organization.

Another topic Cliff highlighted is that RevOps owns the process to "document" the processes that underly and support the entire Revenue lifecycle. This supports the growth of the company, and as new leaders and resources enter the organization, they can quickly under the "current state" of revenue-generating processes and the associated performance (in the form of metrics) to better inform their decisions on how to evolve the organization and accelerate revenue performance.

What metrics should RevOps be measuring: 1) Revenue Growth; 2) Sales Cycle Time; 3) Win Rate; 4) Pipeline Generation Metrics; 5) Net Dollar Retention (including churn)

If you are a SaaS CEO, CFO, CRO, or Revenue Operations leader, this conversation with Cliff Simon provides some great knowledge nuggets on increasing the impact that Revenue Operations can make in your company.